AVP - Provider Performance

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job is responsible for leading provider productivity, patient access, capacity management, and clinic template optimization across assigned areas of the organization. This position partners with physician, APP, and operational leadership to develop and implement strategies that improve provider performance, access, utilization, and operational efficiency.

This job provides leadership for major performance improvement initiatives and uses operational, productivity, access, and financial data to identify opportunities and establish consistent standards across the organization. This position promotes operational excellence, physician engagement, and accountability while supporting organizational growth and financial sustainability.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education

Required - Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, Finance, Operations Management, or related field. 

Preferred – Master of Business Administration (MBA), Master of Public Health (MPH), or other advanced degree in healthcare, business, operations, or related field.

Work Experience

Required - 7 + years of progressive experience in healthcare operations, ambulatory operations, provider productivity, patient access, capacity management, physician practice operations, performance improvement, or related disciplines.   

Preferred – Experience leading major operational improvement initiatives, managing multi-site or multi-specialty projects, improving access, productivity, quality, or financial performance, and partnering with physician and operational leaders within a healthcare system. 

Certifications

Preferred – Lean/Six Sigma or project management certifications.

Knowledge Skills and Abilities (KSAs)

• Advanced knowledge of provider productivity, patient access, capacity management, provider utilization, clinic template optimization, and ambulatory operations.
• Strong knowledge of provider productivity, access, scheduling, utilization, and operational performance measures and industry benchmarks.
• Demonstrated ability to lead complex operational and performance improvement initiatives across multiple sites and specialties.
• Strong analytical and strategic thinking skills with the ability to evaluate operational, productivity, access, capacity, and financial data and translate findings into actionable recommendations.
• Demonstrated ability to establish standards and governance related to provider access, scheduling, template management, and capacity utilizations.
• Ability to effectively partner with and influence physician, APP, service lien, and operational leaders in a complex healthcare environment.
• Strong communication, presentation, relationship building, project management, change management, decision making, and problem-solving skills. 

Job Duties

• Leads provider productivity, patient access, capacity management, utilization, and clinic template optimization initiatives across regions in collaboration with system wide leadership
• Partner with System Chief Medical Officer to develop and implement strategies to improve physician and APP productivity, access, utilization, operational performance, and financial sustainability.
• Monitors and benchmarks provider performance using wRVUs, visits, procedures, and panel size, session utilization, and other key productivity and performance measures.
• Establishes and maintains access, scheduling, and clinic template standards; evaluates appointment availability, schedule utilization, block time, held slots, and other scheduling practices to improve access and efficiency.
• Work with Provider Hiring Committee to establish and monitor evaluation of hiring for physicians and APP’s, position approval, all while using specific financial metrics to create ROI’s and track the progress of their success upon completion of hiring providers.
• Partners with physician, service line, regional, and operational leaders to assess provider hiring and workforce needs based on demand, access gaps, referral patterns, panel growth, market opportunities and future compensation models.
• Uses productivity, access, capacity, and financial analytics, including wRVUs and other key provider performance measures, to identify trends, benchmark performances, and develop actionable recommendations.
• Develops and utilizes dashboards, scorecards, internal and national benchmarks, and predictive analytics to support performance monitoring, capacity planning, and workforce decisions.
• Supports provider onboarding, ramp-up, and ongoing performance management; work to evaluate and established APP utilization best practice models, benchmarking, physician-to-APP ratios, and team-based care and specialty-specific practice models.
• Collaborates with Chairs, Department Heads, medical directors, physician and APPs to drive performance improvement, standardization, accountability, and continuous improvement.
• Performs other related duties as assigned.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns. The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

The incumbent has no occupational risk for exposure to communicable diseases.

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.